These Terms & Conditions apply to all business relationships between illeon GmbH (“illeon”, “we”, “us”) and its customers, partners, and users (“Customer”), in particular with respect to engineering services, sale, rental, and distribution of robotic systems and related services.
Deviating or conflicting terms of the Customer shall not apply unless expressly agreed in writing.
illeon GmbH provides services and products including, but not limited to:
Engineering and integration of robotic systems
Sale and resale of robots and robotic components
Rental and leasing of robots
Distribution of robotic systems, including humanoid robots
The exact scope of services is defined in individual contracts, offers, or order confirmations.
A contract is concluded when:
the Customer accepts a written offer from illeon, or
illeon confirms an order in writing, or
services or products are provided by illeon and accepted by the Customer
Offers are subject to change unless explicitly marked as binding.
All prices are exclusive of applicable taxes, duties, and shipping costs unless stated otherwise.
Payment terms are defined in the respective contract or invoice.
Invoices are payable within the agreed payment period without deduction.
In case of late payment, statutory default interest and reminder fees may apply.
Delivery dates and performance times are non-binding unless expressly agreed as binding.
illeon shall not be liable for delays caused by force majeure, supply chain disruptions, or other circumstances beyond its reasonable control.
Partial deliveries and partial services are permitted if reasonable for the Customer.
For rental agreements:
The Customer shall use the rented robots only for their intended purpose
The Customer is responsible for proper handling, safety, and compliance with applicable laws
The Customer is liable for damage, loss, or misuse during the rental period
Further rental-specific terms may be defined in separate rental agreements.
The Customer shall:
provide all information necessary for contract fulfillment
ensure safe and lawful use of the robots
comply with applicable regulations, including occupational safety and data protection laws
The Customer is solely responsible for operational use and deployment of robotic systems.
All intellectual property rights, including software, designs, documentation, and know-how, remain with illeon or its licensors unless otherwise agreed in writing.
The Customer receives only the usage rights explicitly granted under the contract.
Statutory warranty rights apply unless otherwise agreed.
illeon is liable only for damages caused by intent or gross negligence.
For simple negligence, liability is limited to foreseeable damages typical for the contract.
Liability for indirect damages, loss of profit, or consequential damages is excluded unless mandatory by law.
The Customer shall comply with all applicable export control, customs, and sanctions regulations.
Robotic systems may be subject to national or international export restrictions.
illeon processes personal data in accordance with applicable data protection laws.
Further information is provided in the Privacy Policy available on the website.
These Terms & Conditions are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of jurisdiction is the registered office of illeon GmbH, unless mandatory law provides otherwise.
If any provision of these Terms & Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.
Amendments and supplements must be made in writing.
